Delivery times

The delivery time for the ordered goods to the address specified by the user is between 24 hours and 4 business days after receiving the order confirmation. On public holidays and/or weekends, this period may be extended by the number of non-working days.
For custom-ordered products, the delivery time is indicated on the product page. It also starts from the moment of confirmation and may be extended during public holidays.

In all cases, a delay in the previously announced deadlines is possible, of which the user will be promptly notified by shtori.bg.

Delivery terms and prices

Delivery is carried out in the manner chosen by the user and within the specified time limits. shtori.bg reserves the right to extend the period by up to 7 days without notice , as well as to extend it by more than 7 days - with the consent of the user.

Delivery is free , regardless of the volume and number of products.

Shipping options

The user can indicate a preferred delivery day , which will be taken into account by shtori.bg if possible.

A Pick up from warehouse option is also available. After confirmation by phone, the goods are kept for up to 20 business days . If not received on time, the order is automatically canceled .

Order confirmation and cancellation

shtori.bg may request additional confirmation by phone or email . If you refuse to provide the information, the order is automatically canceled .

Terms of delivery and installation

shtori.bg does not perform installation unless otherwise stated.

Delivery address

Delivery is made to:

• Entrance to a building , if there is a passable path;
• Yard gate or house entrance – when accessed by car.

shtori.bg is not responsible for delays due to the courier's fault .

Inspection of goods upon delivery

All shipments are sent with the "Check before payment" option, except for deliveries to ATMs (Econt or Speedy).
In case of visible damage, the user must draw up a report in the presence of the courier and contact shtori.bg at 0700 10 121 .

⚠️ In the absence of a damage report or notification at the time of delivery, subsequent claims for external defects will not be honored .

Incorrect data and absence of recipient

shtori.bg is not responsible for:
• Wrong address or contact information ;
• Absence of the recipient at the address within the agreed time.

In such a case, the delivery is considered unsuccessful , and shtori.bg's obligation to perform is waived.

Non-conformity of goods

If the delivered goods do not correspond to the ordered goods , the consumer has the right to request a replacement. This must be done at the time of delivery by notifying shtori.bg at tel. 0700 10 121 or email: info@kamax.bg .

Subcontractors and delivery territory

shtori.bg reserves the right to choose or change the courier company without prior notice to the user, as long as this does not change the delivery time and method .

Deliveries are made only within the territory of the Republic of Bulgaria .